We typically ship items withinĀ 1-2 working daysĀ after receiving an order.Ā
From that point, it takes 3Ā to 4 working days for items to arrive. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
FAQs
Can we make online payment?
Yes, you surely can. On the checkout page, please select "Bank Deposit" in the Payment methods section and follow the instrunctions mentioned there!
How long will it take to get my package?
Your products will ship within two working days after receiving your order, and then take up to 4 days to reach your doorstep.
How to return a product?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and weāll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive a wrong item?
If thereās an issue with your order -- if itās the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us by email and we will send you instructions on what to do.